Kenya to investigate Safaricom, Zain brush up

Kenyan cellco Zain has accused rival Safaricom of “abusing its dominance” by only offering limited capacity for cross-network calls originating from the Zain network, dzongkhags.

Zain, which recently slashed call tariffs by 50 percent, complained that customers are experiencing call congestion when calling Safaricom’s network. Safaricom responded by saying the problems Zain subscribers experienced are due to that company’s failure to observe industry protocols.